WHEN REGISTERING-When registering for a new account(in order to purchase) you will need to know this. Please allow cookies. It prevents a delay. After you enter your username and address info you must then click the REGISTER button, not the NEXT button. This will send you the activation email. If you do not see the email, check spam. Click the email to activate and then proceed. If you click NEXT before REGISTER, you will be stuck on the same page. Thank you!
BIG Shopping tip. DO NOT try to edit your cart from the top of the page window. IT IS A BUG. Instead Click the go to cart option. It opens up the main cart and you can edit as you want then continue shipping.
When placing an order with faster shipping options such as overnight or second day air, be aware that you are paying for the shortened transit time. THIS IS INDEPENDENT OF THE TIME IT TAKES TO PRODUCE, PROCESS AND PREPARE YOUR ITEMS FOR SHIPPING. That can be same day or it can be a few days based on time of the year and stock situations. We do our best to ship everyting as soon as possible but we encourage you to call if placing an order with time constraints so we can better estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. In addition, expedited shipping times by UPS or FEDEX are NOT guaranteed and they do not refund for missed times period. Thoese expedited costs are to be made at buyer risk, they are not refundable as long as we put the give the packages to the delivery company.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
Please contact us directly for international shipments for most accurate pricing.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
WHEN PURCHASING ANYTHING THAT WEIGHS OVER 200 LBS(generally), OFTEN THE ORDER WILL FORCE YOU TO CHOOSE A GENERAL FREIGHT COST. WHEN THE ORDER COMES IN AND WE GET THE ACTUAL SHIPPING COST, WE WILL EITHER CALL FOR ADDITIONAL PAYMENT OR PROCESS A REFUND(AND EMAIL YOU). ANY ONE IS WELCOME TO SET UP THEIR OWN FREIGHT SHIPPING. WHEN YOU GET YOUR RATE, YOU LET THEM KNOW THE PICKUP POINT IS A BUSINESS WITH A FORKLIFT. YOU MUST ALSO TELL THEM IF YOU ARE A COMMERCIAL OR RESIDENTIAL ADDRESS. COMMERICAL IS MUCH LESS. MAKE SURE YOU ARE ACCURATE BECASEU IF YOU MISONFORM THEM OF THE ADDRESS TYPE, IT WILL OFTEN BE OVER $100 ADDITIONAL CHARGES FOR MISREPRESENTATION OF THE ADDRESS.
You may return most new, unopened items within 14 days of delivery for a full refund. Shipping cost is the paid by customer unless the return is a result of our error (you received an incorrect or defective item, etc.). Returns on items after 14 days will be subject to a restocking fee of 15%.
You should expect to receive your refund within three weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (3 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply give us a call to get an RA number and please include a copy of the original receipt for proper credit. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.
Tool Purchase Policy
By purchasing the tools sold here you hereby acknowledge the following conditions.
The texturing tools sold on this site are copyrighted materials. Tools are for fair use only. You are hereby forbidden to copy, either in whole or in part, any texture stamps, texturing tools, form liners, rollers, or any tool apparatus otherwise found on this site.
Those found in violation will be subject to prosecution and damages to the full extent of the law.
This applies to any customer of Contractor Source and related entities.